Complaints, notices and orders

If something on rentedhere is wrong, unlawful or about you, or you want to see, correct or erase your data, tell the grievance officer. You don't need an account.

The grievance officer

The grievance officer is named under rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and also answers requests about personal data under the Digital Personal Data Protection Act, 2023.

How fast we act

• 24 hoursEvery complaint is acknowledged by email, with its reference.
• 7 daysComplaints about something posted, an account or personal data, and legal notices, are decided.
• 3 hoursCourt orders, and lawful orders of authorised government officers, are acted on.
• 2 hoursIntimate images of you, or someone pretending to be you, come down.
• 180 daysWhat we take down is kept, with the record of who posted it, as the IT Rules require.

Counted from when your complaint reaches us.

What to send here

• Something posted on rentedhere that is false, abusive, about you, or breaks the content policy or the law. For an ordinary problem with a review or a post, Report on the page is quicker.
• A moderator's decision you disagree with: something of yours taken down, or your account paused.
• Your personal data: a copy of what we hold, a correction, or erasure. See the privacy policy.
• Legal notices, court orders and orders of government officers. Attach the document.

Send a complaint

What happens next

• You get a reference at once. The grievance officer writes to you within 24 hours to acknowledge the complaint.
• If it is about something someone posted, we may tell them what the complaint says, without your name or email, and ask for their side.
• You hear the decision, with the reason, by email. When something comes down, the person who posted it is told why.
• We don't take a review down because an owner objects to it, or for money. We act on what breaks the content policy or the law, and on court and government orders.

Not satisfied?

• You can appeal the grievance officer's decision to the Grievance Appellate Committee set up by the Government of India, at gac.gov.in, within 30 days of hearing it.
• For a complaint about your personal data, you can go to the Data Protection Board of India once you have heard from us.